1. Home
  2. Privacy Policy
Data Protection Policy · In English

Fa9 Privacy Policy — How We Protect Your Data

Fa9 believes every player's personal information belongs to them. This policy clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
256-bit SSL Full Encryption
No Sale to Third Parties Your Data Is Safe
Limited Use For Service Use Only
Your Control Delete Anytime
🔐 fa9's Commitment to Data Protection

Six core principles that protect your privacy

🏦
Bank-Grade Encryption
All your data is protected with 256-bit TLS/SSL encryption — the same technology used by the world's leading banks. Third parties have no means of accessing your data.
🚫
No Sale
fa9 never sells, rents, or trades your personal information to third parties. Your name, number, and email — none of it leaves us.
🎯
Data Minimisation Policy
We only collect information that is strictly necessary to provide our services. No unnecessary data is requested or stored.
🗑️
Right to Deletion
You may request the deletion of your account and all associated data at any time. fa9 will complete the process within 30 days.
🍪
Transparent Cookie Policy
fa9 uses cookies solely for site functionality and security. No advertising or tracking cookies are used.
📋
Regular Audits
fa9's data security systems are regularly reviewed by independent third-party security experts. Any vulnerabilities identified are addressed promptly.
Table of Contents
Introduction & Scope What Information We Collect Why We Collect Your Data Data Retention & Security Data Sharing Policy Cookies & Tracking Protection of Minors Your Rights Data Retention Period Policy Updates Contact

1Introduction & Scope of This Policy

Fa9 (referred to as "we", "us", or "the Platform") is an online gaming and betting service. This Privacy Policy applies to the fa9 website, mobile site, and all associated services.

We take your personal information very seriously. This policy clearly outlines what data is collected, why it is collected, and how it is kept secure. By using fa9's services, you agree to this policy.

Summary: fa9 collects your information solely to provide our services. Your data is never sold. You remain in full control.

2What Information We Collect

Fa9 collects two types of information — details you provide directly, and data generated automatically as you use our services.

Data Type Example How to Get It
Identity Information Name, National ID number During registration and KYC verification
Contact Information Mobile Number, Email Upon Registration
Payment Information Mobile Banking Number (Tokenized) On Transactions
Device Information IP address, browser, device model Automatic
Usage Data Game history, login timestamps Automatic
Location Data Country & City (derived from IP) Automatic
Payment Security: Your full Mobile Pay or Nagad account details are never stored directly on fa9's servers — they are held as encrypted tokens.

3Why This Information Is Collected

Fa9 uses your information only for the specific purposes listed below — it is never used for anything beyond these:

  • Account Management: For registration, login, and account security.
  • Transaction Processing: To process deposits, withdrawals, and payment verification.
  • Identity Verification (KYC): To meet legal obligations and prevent fraud.
  • Service Improvement: To personalize your experience based on your preferences.
  • Security Monitoring: To detect fraud, hacking, and abuse.
  • Contact: To send important updates and provide support.
  • Legal Compliance: To meet regulatory authority requirements.

4Data Retention & Technical Security

Fa9 uses internationally recognized security technologies to protect your data. Our server infrastructure operates across the following security layers:

  • Across all data transmissions 256-bit TLS 1.3 Encryption is used.
  • Data Stored on Server AES-256 Encryption Secured.
  • Payment Data PCI-DSS Standards compliant.
  • Regular Penetration Testing and security audits are conducted.
  • On Suspicious Activity Real-Time Alerts remains active.
  • Staff Data Access On a Need-to-Know Basis Restricted.
Data Centre: fa9 data is stored in internationally recognised ISO 27001-certified data centres, with 24/7 monitoring and backups in place.

5Data Sharing Policy

Fa9 never shares your information with third parties for marketing or commercial purposes. However, your data may be shared in the following limited circumstances:

  • Payment Processor: Only the information needed to complete a transaction (e.g., Mobile Pay gateway) — not your full profile.
  • Legal Obligations: Upon a valid court order or a lawful request from the relevant regulatory authority.
  • Fraud Prevention: Blacklist data sharing with other licensed gaming platforms (no personal identity included).
  • Company Acquisition: In the event of a merger or acquisition involving fa9, users will be notified in advance.

Even in the above cases, third parties receive only the minimum information necessary — never your full profile. They are also bound by privacy standards equivalent to our own.

6Cookies & Tracking Technologies

Fa9 uses cookies and similar technologies. These are stored as small files in your browser and help improve the functionality of our site.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences (language, theme, etc.).
  • Analytics Cookies: Used to understand site usage statistics — no personal data is attached.
No Advertising Cookies: fa9 does not use tracking cookies from third-party advertising networks. When you visit other sites, fa9 ads will not follow you around.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

7Protection of Minors' Data

Fa9 strictly prohibits access by anyone under the age of 18. No personal information is collected from minors.

If any minor's data is found in our system, it is deleted immediately and the associated account is terminated. If a parent or guardian suspects their child is using fa9, please contact our support team right away.

8Your Rights

Fa9 gives you full control over your data. Your rights are outlined below:

Right to Access
You can find out what information fa9 holds about you — submit a request to support and you'll receive a response within 30 days.
Right to Rectification
If any of your information is incorrect, you can update it through your account settings or by contacting support.
Right to Deletion
You may request deletion of your personal data after your account is closed. Data required for legal obligations may be retained.
Data Portability
You may request a download of a copy of your personal data at any time.
Right to Object
You can object to the use of your data for specific purposes — such as promotional emails.

9Data Retention Period

Fa9 does not retain your data indefinitely. Information is deleted or anonymised after a set period:

  • Active account data: retained for the full duration your account remains active.
  • After account closure: transaction data is retained for up to 5 years (for legal compliance purposes).
  • KYC documents: retained for 5 years after account closure.
  • Promotional communications data: removed immediately upon withdrawal of consent.
  • Log files: 90 days.

10Privacy Policy Updates

Fa9 may update this Privacy Policy from time to time. For any significant changes:

  • A prominent notice will be posted on the website.
  • You will be notified at your registered email address.
  • The date of changes will be updated at the top of the page.

Continuing to use our services after an updated policy is published will be considered your acceptance of the revised terms.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact the fa9 support team:

  • Live Chat: Available 24/7 on the website
  • Email: support@fa9.biz
  • Response time: typically within 24 hours

For formal data protection requests, include "Data Privacy Request" in the subject line of your email. We will respond within 30 business days.

❓ More Questions?

Fa9 is fully optimised for mobile browsers — no separate app download required. Simply open fa9.biz in Chrome, Firefox, or Safari on your smartphone and enjoy a seamlessly smooth experience.

However, you can add a shortcut to your home screen for an app-like experience. On Android, select "Add to Home Screen" from Chrome's menu; on iPhone, choose "Add to Home Screen" from Safari's share menu. You can then launch fa9 directly from your home screen — just like a native app.

Yes, fa9 offers betting on several popular sports alongside cricket. For football, you'll find matches from the Premier League, La Liga, UEFA Champions League, and other major global leagues. Kabaddi, badminton, tennis, and basketball are also available.

It's simple — go to the Sports section, pick your preferred sport, then select the match you want to bet on. You'll find a range of markets including match winner, over/under, and handicap. Live in-play betting is also available in real time.

🔐

Your data is safe — join with confidence

Your personal data on fa9 is protected with the highest level of security. Register now and start gaming on a platform you can trust.

Register Securely Log In
256-bit SSL No Selling of Data Your Control
বাংলা